Refund policy

At Arae Care, your satisfaction is our priority. We take every measure to ensure that our oils and products are transported with the utmost care and delivered to you sealed, fresh, and in perfect condition.

Returns

Products may be reported for any damage within 3 days of delivery and returned within 7 working days of delivery.

To be eligible, the product must be unused, sealed, and in its original packaging. We cannot accept returns of opened, used, or unsealed items for reasons of hygiene, safety, and product integrity.

Refunds

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original method of payment within 7–14 business days.

Exchanges

We only replace items if they are defective or damaged on arrival. If you need an exchange due to these reasons, please contact us immediately with supporting photos.

How to Request a Return

Please email our support team at cs@araecare.com with your order number and reason for return. Our team will guide you through the process.