Shipping policy
At ARAE CARE, we aim to deliver your products quickly and in perfect condition. Please read our shipping policy below.
1. Processing Time
All orders are processed within 1–3 business days after payment is confirmed.
Orders are not processed or shipped on weekends or public holidays.
2. Shipping Rates & Delivery Times
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
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UAE: 2–4 business days
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GCC Countries: 5–7 business days (depending on location)
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International Orders: Timelines vary — please contact us for details
Delivery times are estimates and may vary due to customs clearance, weather, or courier delays.
3. Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number so you can monitor your package’s journey.
4. Customs, Duties & Taxes
International orders may be subject to customs duties or taxes, which are the responsibility of the customer.
We are not responsible for delays caused by customs clearance.
5. Damaged or Lost Packages
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged items and packaging.
For lost packages, we will work with the shipping carrier to resolve the issue.
6. Contact Us
For any shipping-related inquiries, please contact us at: info@araecare.com